We want you to be happy with every N-Fil3D product. This policy explains when an order can be returned, replaced or refunded.
Return / replacement window
You can request a return or replacement within 7 days of delivery.
Eligible cases
- Product received damaged in transit
- Wrong product or wrong colour delivered
- Manufacturing defect (see also our Warranty Policy)
Filaments: lifetime warranty
- All N-Fil3D filaments carry a lifetime warranty.
- If a filament is defective, we will replace it at any time. Freight is included, free of cost.
- Change of mind (for example, you want a different colour): a replacement is possible, but not a return or refund. Freight for change-of-mind replacements is charged to the customer.
Not eligible
- Opened or used filament spools (unless defective)
- Damage caused by misuse, improper handling or unauthorised repairs
- Consumable parts (e.g. nozzle, print bed) after use
- Products returned without original packaging and accessories
- Change-of-mind returns or refunds (filaments can be replaced instead, see above)
How to request a return
- Email support@nfil3d.com or WhatsApp +91 80 80 80 1204 with your order number, photos and unboxing video.
- Our team will review and reply within 2 business days.
- Once approved, we will arrange pickup or share the return address. For damaged, wrong or defective products, freight is included and free of cost. For change-of-mind filament replacements, freight is charged to the customer.
Refunds
After the returned product is received and inspected, approved refunds are processed to the original payment method within 7–10 business days. For damaged or wrong items we will offer a replacement or a full refund.
Cancellations
Orders can be cancelled before dispatch by contacting support@nfil3d.com.
